Tiaris guide

Platform administration

Use platform-wide controls, inspect organization access, and conduct an attributed View as user session.

Platform administrators open Platform Console from the account menu. This authority is separate from being an Owner of one organization.

Platform tasks

The available workspaces cover organization and reseller/account administration, operations, support, activity, access, mail/message settings, and platform settings. Use the appropriate workspace for the task and confirm the intended environment and affected organizations before a platform-wide change.

Host deployment, signing, backups, and break-glass recovery remain operator procedures. They are not performed by following a public Console guide.

View as user

Use View as user when you need to reproduce an existing user’s experience at their real organization and access level.

Select the intended existing user through the platform access controls.
Review the target identity and organization, then start the session.
Confirm the high-contrast impersonation banner on every page you inspect.
Perform only the intended support task. The effective user’s permissions apply.
Choose Stop impersonating in the banner to restore your administrator session.

The target’s password is not needed or changed. Personal password, verification, and recovery controls stay protected during the support session. Nested impersonation is not allowed. Logout or expiry ends the combined session.

Actions retain attribution to both the effective user and the original administrator. Record the purpose and relevant time through your support/change process.

Mail and message settings

Review the intended sending identity and template before saving. Use the available preview/test controls to check messages and investigate failed invitations or verification delivery. Keep provider credentials out of screenshots and support notes.

If account email is unavailable, do not promise that an invitation, reset link, or two-step email can be delivered until the platform’s actual mail configuration is ready.

Nest and workstation availability

Routine installation readiness is shown under Home > Open Nest > Delivery > Computer setup files. Compatible Nest appliances verify and reconcile signed setup files automatically. Exact identities and exceptional recovery actions remain authenticated operator/support controls.

A management-service update does not make a new workstation or Nest feature available by itself. Follow the component compatibility requirements and approved release procedures.